Order updates
Send order updates to customers directly on WhatsApp.
Connect with customers through WhatsApp and improve customer support
Sense WA
Sense WA helps merchants connect with their customers faster and more efficiently. Send order updates and abandoned cart reminders through WhatsApp, and cut down on support requests while growing sales. The app also improves customer support with live chat through a click-to-chat icon, along with messages from ready-made templates.
5.06 reviews
Everything in Sense WA
A full overview of what the app includes - all of it available from day one, with no add-ons and no hidden upgrades.
Abandoned carts
Abandoned cart reminders on the channel your customers actually read.
Customer support
A click-to-chat icon on your site for fast, live support.
Why Sense WA
Updates on the channel customers actually read
Send order updates and abandoned cart reminders directly on WhatsApp - fewer support requests and more carts completed.
Send from your orders list
Send messages directly from your orders list or abandoned carts list, without switching between systems or copying phone numbers.
Click-to-chat and ready-made messages
A click-to-chat icon matched to your store's design, together with message templates that load quickly - fast service without rewriting every message.
Want to reach customers on the channel they actually read?
Built-in WhatsApp messaging
Send WhatsApp messages to customers directly from the app, using ready-made links - without copying phone numbers or switching between systems.
Messages are sent from your WhatsApp account, so the conversation continues where Israeli customers already are, in an app they open every day anyway.
Send from orders and carts lists
You can send a message from the orders list or the list of abandoned carts, right next to the relevant order.
This turns abandoned cart recovery and order status updates into a one-click action: a personal message on a channel that is almost always read, instead of one more email that goes unanswered.
Custom click-to-chat icon
A floating chat icon on your site that takes the customer to a WhatsApp conversation with you. You can customize the colors, the font, the opening message and the business hours during which the icon is shown.
That way a customer who is hesitating before buying gets an answer right away, and you save the support requests that would otherwise come in by phone or email.
Message templates
Manage a list of message templates and load them quickly, instead of rewriting the same message every time.
Useful for repeat answers - delivery times, return policy, shipment tracking or an abandoned cart reminder - and it keeps the wording consistent and professional even when several people handle requests.
Sense WA reviews
What customers say after using the app.
Very good application, It helps me a lot! I returned several tens of dollars from the free version.
I recently installed 'Sense WhatsApp' on my Shopify store and I'm extremely impressed with its functionality and ease of use. The application has streamlined my workflow and saved me a lot of time on tasks that used to be tedious and time-consuming.
Amazing! The kind of apps that are a no brainer. Very useful and easy to use. Definitely one of the most essential apps every shop needs
A professional, excellent app that delivers what's needed. It meets all expectations and gives a user experience that is nothing short of excellent! Thanks to Naor's team for yet another amazing app!
Great app! Helps to sort out customers with abandoned carts and also contact customers who have already bought!
Plans and pricing
Start with no monthly fee and pay as you go, or switch to a fixed monthly plan.
Save up to 6% with annual billing
Sense WA FAQ
The app works with WhatsApp to send messages to customers and to provide live support through the click-to-chat icon.
The free plan has no monthly fee, and you pay $0.02 per manual message. Both plans include a $5 wallet gift.
Yes, you can send messages from your orders list or abandoned carts list.
Yes, you can quickly load messages from a template list and manage them in the app.
Yes, the click-to-chat icon is customizable and appears on your site to provide customer support.
The same capabilities as the free plan, for a fixed monthly fee of $15.90 or $179.90 per year.
Yes, order updates and abandoned cart reminders are sent through WhatsApp.